Refund Policy

1. Overview

This Refund Policy applies to all paid subscriptions for HRHandle, operated by Aleksandre Merabishvili, Individual Entrepreneur, identification number 01019062001, Tbilisi, Georgia.

We want you to be satisfied with HRHandle. If you are not happy with your subscription, you may request a refund under the conditions described below.

2. Free Trial

HRHandle offers a 7-day free trial. No payment is taken during the trial. You are charged only if you choose a paid plan. If the trial ends and you do not subscribe, access to the Service is paused until you do, and you are not charged.

3. Refund Eligibility

You are eligible to request a refund if:

• Your refund request is submitted within 7 calendar days of the payment date.
• The request is for the most recent payment only (refunds are not available for past billing periods).
• Your organization has not received a refund in the previous 3 months. Each organization can receive at most one refund in any 3-month period.

Requests submitted more than 7 days after the payment date, or while a previous refund is less than 3 months old, are not eligible unless required by applicable law.

4. Non-Refundable Items

• Payment processing fees charged by the payment provider are non-refundable and are deducted from the refunded amount.
• Partial periods — if you cancel mid-cycle without a refund, the unused days of your current billing period are not refunded.

5. How to Request a Refund

Email us at support@hrhandle.com or use our support form, and include:

• The email address associated with your HRHandle account
• The date of the payment you want refunded
• A brief reason for the request (optional, but helpful)

We will review your request and respond within 3 business days.

6. Refund Processing Time

Once a refund is approved, we send it to your original payment method within 14 business days. After that, your bank or card issuer may need additional time to show it in your account; this is outside our control.

7. Subscription Cancellation

A refund request alone does not cancel your subscription. To stop future billing, cancel your subscription in your account settings. When a refund is issued, your paid subscription is cancelled and auto-renewal stops: if your free trial period has not yet ended, you return to the trial for its remaining days; otherwise access ends until you subscribe again.

If you cancel without a refund, you keep access to the Service until the end of your current paid billing period.

8. Exceptional Circumstances

If you believe you have been charged in error, or if technical issues on our side prevented you from using the Service, please contact us even if the 7-day window has passed. We will review each case individually.

9. Governing Law

This Refund Policy is governed by the laws of Georgia. For consumers in the European Union, mandatory consumer protection rights under applicable EU law are not affected by this policy.

10. Contact

Aleksandre Merabishvili, Individual Entrepreneur
Identification number: 01019062001
29 Tskneti Highway, Tbilisi, Georgia
support@hrhandle.com
Phone: +995 599 89 29 17